Absolute incompetence!

<p>My sisters and I have a trust account at Nedbank. We went in to Nedbank (Menlyn Main) and duly Fica'd. Three months down the line,&nbsp;they contacted me to send my ID &amp; proof af address again, as well as my other sister. We did it round about March this year. At the end of Sept. I wanted to make an internet payment, and the account is frozen. I contacted them, and now my sister and I have to Fica again. They lost all the document we gave them. Now they also want proof of address of my late mother, who passed away in 2014, as well as my fathers' who passed away in 1997! This is ridiculous! This is a disservice to the public and they should be ashamed of themselves. And how long before the freeze the account again? How many times must a person fica? I can't take this incompetence any longer!</p>