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IB
Ivan B

1 reviews | Active since Feb 2011

03 Nov 2017, 14:38

ABSOLUTE INCOMPETENCE

I wanted to update my EFT limits at a branch, only to be told that I don't own my account and that this is not possible. I have funds in the account requiring URGENT distribution, and can get nowhere with the bunch of serial bunglers at the bank. In addition they break their own 59 second rule about attending to customers. My unfortunate experience was for more like 59 MINUTES to get nowhere !!!! If I was not forced I would award NEGATIVE STARS !!!!

0
Replies (12)
Nedbank
Nedbank's reply03 Nov 2017, 15:01
Official

Dear Client

Thank you for raising your concerns with us. We at Nedbank strive to make great banking happen for our clients and we will ensure that our best attempts are utilized in order to resolve your complaint as timeously as possible. However in order for us to be able to achieve our objective the following information is required:

Your identity number
Your account number
Your contact details

Alternatively you may email the required information to email: ***

Kind regards

Client Experience Team

Best regards,

IB
Ivan B's update03 Nov 2017, 15:05
Reviewer Update
DO YOU THINK FOR ONE MINUTE THAT I AM GOING TO PUBLISH THE INFORMATION ON THE INTERNET. BESIDES THE POPPI ACT, MY PRIVATE INFORMATION IS NOT FOR PUBLIC CONSUMPTION. IF NED**** WOULD LIKE TO CALL ME THEY CAN GET MY TELEPHONE NUMBER FROM YOU !!!!!!!!!!!!!!
IB
Ivan B's update03 Nov 2017, 15:08
Reviewer Update
THIS IS ANOTHER DELIBERATE COPOUT FROM NEDBANK TO AVOID THEIR DUTY. GO CAPITAK
IB
Ivan B's update03 Nov 2017, 15:08
Reviewer Update
THIS IS ANOTHER DELIBERATE COPOUT FROM NEDBANK TO AVOID THEIR DUTY. GO CAPITAK
IB
Ivan B's update03 Nov 2017, 15:08
Reviewer Update
THIS IS ANOTHER DELIBERATE COPOUT FROM NEDBANK TO AVOID THEIR DUTY. GO CAPITEK
IB
Ivan B's update03 Nov 2017, 17:14
Reviewer Update
THE LACK OF REPLY OR TO TAKE THE MATTER SERIOUSLY REALLY MAKES ME WANT TO MOVE ON FROM NED?ANK. I AM TOTALLY IN SHOCK FROM THEIR LACK OF BUSINESS PRIORITIES !!!!!
IB
Ivan B's update03 Nov 2017, 17:14
Reviewer Update
THE LACK OF REPLY OR TO TAKE THE MATTER SERIOUSLY REALLY MAKES ME WANT TO MOVE ON FROM NED?ANK. I AM TOTALLY IN SHOCK FROM THEIR LACK OF BUSINESS PRIORITIES !!!!!
Nedbank
Nedbank's reply04 Nov 2017, 08:35
Official

Dear Mr Ivan Berman,

It is not our intention to cause you any further distress or inconvenience. We definitely take your concerns to heart and a resolution manager will contact you about the way forward.

Kind regards

Client Experience Team

Best regards,

Nedbank
Nedbank's reply04 Nov 2017, 08:35
Official

Dear Mr Ivan Berman,

It is not our intention to cause you any further distress or inconvenience. We definitely take your concerns to heart and a resolution manager will contact you about the way forward.

Kind regards

Client Experience Team

Best regards,

IB
Ivan B's update04 Nov 2017, 14:33
Reviewer Update
OBVIOUSLY IT IS BY WAY EASIER TO CLOSE ONE'S ACCOUNT THAN FOR ANYONE TO SORT YOUR PROBLEM. OBVIOUSLY IT IS TIME TO SELL OLD MUTUAL SHARES AND BUY CAPITEC. I AM DUMBSTRUCK THAT THIS ATTITUDE OF NED?ANK SHOULD ENDURE CONSIDERING THIS ACCOUNT HAS BEEN IN EXISTENCE WITH THEM SINCE 1948, YES JUST SHORT OF 70 YEARS. WHAT AN OUTSTANDING PERFORMANCE BY NED?ANK - YOU HAVE JUST BLOWN SHORT OF 70 YEARS GOODWILL, CONGRATULATIONS !
IB
Ivan B's update04 Nov 2017, 14:33
Reviewer Update
AND AS FOR A REPLY IN MY INBOX, THERE IS NOTHING - NADA
Nedbank
Nedbank's reply05 Nov 2017, 21:42
Official

We note your frustration with the fact that your complaint has still not been resolved. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.

Kind regards

Client Experience Team

Best regards,