Absolute BAD Service

What a waste of my time going to this Branch on Saturday morning. The ticket system did not work and I was advised to have a seat on the couches while waiting for a banker to assist. After waiting 20min, I noted that other people came in and were helped before me as they did not know themselves who is next in line to be helped. When the banker started helping me, she also advised me that the manager was not available today if I wished to speak to her. The banker also had no clue on how Life Insurance worked when she tried to give advise (giving me wrong info). This is what I work with and am qualified for, did not need that bull. She also did not know about Nedbank products as I wanted to open an savings account for my 3 year old boy. I had to tell her what I read on the Internet about the products. When we were nearly finalising this, we wanted to FICA my banking details. I showed her the proof received from Nedbank in May with my address, but the address on Nedbank system was still my old one. She refused to do the FICA because my Rental Agreement did not have my second name as per my ID. That was just enough to blow my gasket and I walked out. I will be closing my account soon.