Abort of customer service

Every month religious I paid Nedbank Personal Loan more than the require installment to remedy the situation Nedbank Group has caused only to find Nedbank has 2 debit orders this month with Authorisation Date 22 Oct 2018 for the amounts of R3,456.75 and R3,455.44 both process leaving my other debit orders unpaid!!! after Nedbank sms received call to make arrangements and then to be told Nedbank doesn't offer payment arrangements???

Nedbank Money app has also not been working for the past 2 month with any attempt to access with "Username/Password combination do not match" and Forgot Password presents "Something's wrong Please try again" miraculously after I renewed my AMEX Platinum which doesn't allow any tap & go transactions.

Still waiting for AMEX Professional banking upgrade for more than 12 months

Since when is my account under paid if I EFT R5000 only to receive a sms message "Please pay R321.53" so bottomline I should never pay my AMEX in advance