Abominable Service Delivery

i made a payment from a capitec account to public beneficiary "Nedbank Consumer Credit" which to my knowledge (i'd used this beneficiary with other banks) is the account used to pay for a credit card. i made the payment using my RSA ID as a reference because that is the only reference i could make on the Capitec app there was no place available for a beneficiary reference, CC card number/account number. this payment was made on the 25th of April 2022. i called on the 30th to find out why it had not cleared, a case was logged and i sent an email to *** with my proof of payment. i made multiple follow ups and todate (10/05/2022) the payment has still not been allocated and i have sent in my proof of payment three times, the matter has been escalated an alleged three times but the payment has still not been allocated. i was told when i initially logged the call that it would take two business days. i asked if it would be easier to reverse the payment and i was given the run around there as well. i am not happy with this service. my account is now in arrears because of this issue, i was settling my account but now i will incur more charges since so much time has gone by.

I just need someone to resolve this.