TT
Tracy T

1 reviews | Active since Jul 2017

14 May 2019, 13:05

A year after coming out of debt review and Nedbank Discriminates

I app**** for a credit card online, 2 May, which is supposed to take 3 - 5 working days. I phoned today 14 May, only to get told it was declined. I never got a phone call or message to tell me you don't want my business. Which is pretty pathetic. After being under debt review, taking RESPONSIBILITY for my debt, which by the way was completely out of my hands. For all those years, I paid the banks more than my fair share, I was judged left right and centre. I think its in poor taste Nedbank, but however thanks. I was not asking for a huge amount of credit, I was trying to get myself a good credit status. However I see the light, perhaps I also don't want your business anymore either. At my earliest convenience I will too take my account else where!

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Replies (2)
Nedbank
Nedbank's reply14 May 2019, 13:08
Official
Dear Tracy 

Thank you for raising your concerns with us. We at Nedbank continuously strive to provide great banking experiences. A Resolution Manager will contact you to address your concerns. 

Kind regards
Client Service Support

 

TT
Tracy T's update20 May 2019, 08:07
Reviewer Update
Nicholas Govender thank you for assisting me, he was very helpful.  However Nedbank the fact that I had to complain on hellopeter and it was due to you not updating your records.  Is not the type of bank I want to deal with.