A WEEK TI GET MY MONEY BACK AFTER ATM SHUTDOWN

Whilst depositing funds at the atm on 28 april 2023, the machine closed down with my funds inside. I alerted the atm assistant who came over after a while, disappeared inside for a very long time, and returned upon her exit on her way home. A call center agent had to lodge the complaint via phone. I was duly informed the situation would be resolved within 24 to 48 hours. Granted monday was a public holiday. By tuesday 2 may 2023 only, was the complaint 'allocated' I was informed. Today 3 may 2023 a good 5 days later, i received an sms that my funds will be paid into my account within 48 hours. That would mean it would have taken NEDBANK A FULL WEEK or 7 DAYS to resolve my situation and their blame. A stressful week in which I was supposed to have settled urgent debts. Will NEDBANK sugarcoat a response to this?