CS
Chester S

1 reviews | Active since Jul 2015

09 Oct 2015, 09:46

A walk with Nedbank

My first bank account was opened at Nedbank in 2002. I moved banks in 2011 as my father had been on private banking at another bank, and receiving a student loan in my name was easier to accomplish having him as collateral. I hadn't received bad service from Nedbank in all my time, it was only because I couldn't get the necessary funds in my personal capacity, hence the move. Upon closing my account at the Montana branch, the lady assisting me was very polite and said that she hopes I return some day. All Nedbank employees I've dealt with were very polite, patient and kind. I recently decided to buy a house with my soon to be wife, and although the process had been tedious and stressful to say the least, after meeting Ursula Visser (Nedbank Home Loans), it was a lot easier. Nedbank's home loan offer wasn't the best (0.1% diff), but Ursula suggested I speak to Andre Louw (Nedbank Relationship Banking) about moving my personal bank accounts over to Professional Banking. After Andre presented his pitch, I was eager to move back considering the amazing rates.<br> <br> Everyone I've dealt with has been well inform, willing to go the extra mile and invested in MY best interest. Thanks Nedbank!

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Replies (1)
Nedbank
Nedbank's reply09 Oct 2015, 10:03
Official
Hello cbsept@,

Thank you for taking the time to provide us with such positive feedback on the service you have received.

It is always good to hear when we have exceeded our clients' expectations, and positive feedback serves as a great motivator for us to keep doing things right.

Kind regards

Client Experience Team