A very very bad service.

I have been going to Nedbank Silverton for the past 3 months to open late eastate account and I have been receiving bad service. They didnt even explain the procedure to me. Every time I go there I have been told that there is a verification that is taken place. When I complain to the Team leader she referres me to a consultant , she didnt want to hear my story until I called her out. She told me that I will be receiving the amount of money promised before the end of the week. Today I went there another story came up about verification and I should now wait until next week. Please Nedbank Head Office do train your stuff to let the clients know what will occur during such matters so that the client will be aware of the procedures. Nedbank Silverton didnt let me know about anything and there is also No Branch manager to assist.