A very bad customer service

<p>We have a bond with Nedbank, then have a life cover with Liberty ceded to the bond.</p> <p>Then we made amendments on the policy which liberty requested that I get a consent letter from them.</p> <p>I did contact Nedbank to let them know of my plan to amend my policy and that Liberty needs a letter.</p> <p>We agreed that I will sent a letter to them and they will respond within 12 working days.</p> <p>I did sent a letter to Nedbank along with the amended policy.</p> <p>After three weeks of follow up,they sent me a letter which did not even have a date and Liberty rejected it.</p> <p>Now my problem was that Liberty is continuing with the old premium which is 3 times of what I am supposed to be paying them.</p> <p>I went back to Nedbank requesting them to edit the letter and put a date on it. Now, after a month, they send me the same letter and a date handwritten, which is not professional and Liberty won't accept as well.</p> <p>I called them to find out what seems to be the problem as editing the letter and to put a date on it won't even take 1 minute. </p> <p> </p> <p>It is so frustrating especially when the people who are meant to be helping you are taking you for granted. Now the policy is on hold and should anything happen to me and my husband, Liberty wont pay off the bond and I know Nedbank won't even want to take responsibility for their negligence. </p>