A unsatisfied client from nedbank

We were de*****ed in january of this year and i am amazed at how easy for someone to pose as my husband over a ****** phone and transfer all of his retirement money. The worst part is that they found a recording of the transfer conversation between their agent and the person who **********ly transferred my husbands pension. They are fully aware that it was not him. I have been speaking to Donald Komo who works at nedbank client feedback who said the money had been frozen. Then i contacted ombudsman banking. What i want to know is that when you transfer large amounts is there no secondary protocol like goung to the bank to sign papers that show you are thw right person. I am very disturbed at how no one did further follow up to ensure that the amounts were transferred by their client. All they want to do is after their client is ****** they want to clear themselves and you will see to finish.