1 reviews | Active since Jul 2016
A trend is forming
<p>This banking institution service is deteriorating by the day. First I had a problem with the Approve it service and the lady that initially handled my complaint did not call back as promised. She did a week later. That was eventually resolved. On 13 March I called the global contact centre via the main contact centre as I needed funds released that my husband transferred to me. This was for living expenses. I asked the gentleman to forward me the form that requires an automatic transfer to avoid calling everytime. He never did. I called contract centre again on 31 March to release funds for the same reason and told the lady I was promised a form would be emailed. She confirmed my email address on the call but never sent the form as well. I am not sure if this is a system glitch or just pure incompetence/laziness. Sort your service out!</p>
Dear Lee-Anne
Thank you for raising your concerns with us. We at Nedbank strive to make great banking happen for our clients and we will ensure that our best attempts are utilized in order to resolve your complaint as timeously as possible. However in order for us to be able to achieve our objective the following information is required:
Your identity number
Your account number
Alternatively you may email the required information to email: ***
Kind regards
Client Experience Team
Dear Lee-Anne
Thank you for raising your concerns with us. We at Nedbank strive to make great banking happen for our clients and we will ensure that our best attempts are utilized in order to resolve your complaint as timeously as possible. However in order for us to be able to achieve our objective the following information is required:
Your identity number
Your account number
Alternatively you may email the required information to email: ***
Kind regards
Client Experience Team
I feel more needs to be done that just to say a line manager is addressing the issue. Where was the know the break in communication? Is it a training or system issue? Who was at fault, remedial action to avoid this inconvenience etc. I still cannot say for certain if this standing mandate will actually work. Until such time that it does without me enquiring will I overturn this rating.
I feel more needs to be done that just to say a line manager is addressing the issue. Where was the know the break in communication? Is it a training or system issue? Who was at fault, remedial action to avoid this inconvenience etc. I still cannot say for certain if this standing mandate will actually work. Until such time that it does without me enquiring will I overturn this rating.