A tale of two Eugenes

Hello,<br> <br> My name is Eugene. While the Eugene in the TV ads seems to get great service, this Eugene in the real world is getting anything but.<br> <br> Two things:<br> <br> 1. Bond Application<br> <br> It is now going into the fourth week since I app**** for a bond with Nedbank. I think it is four weeks. It has actually been so long that I forget. In the TV ad it says online applications can be done in hours. I guess you are technically not lying. 4 weeks is only 672 hours.<br> <br> 2. Credit Card collection at the waterfront branch.<br> <br> Twice now I have gone in to collect a card. Then I sit for more than half an hour, and because I am a pleb with a short lunch break I have to abandon the queue. The system there is not great since you cannot see how long the wait will be. So now my card is going to be sent back.<br> <br> To be honest your slogan should be: Lets make {NOTHING} Happen.<br> <br> I am really quite fed up and as soon as I a have paid off my personal loan, credit card and MFC car finance I will be all too happy to close my cheque account and move elsewhere. <br> <br> Consider that you might have just lost out on hundreds of thousands of rand worth of future business.<br> <br> Best regards. <br> <br> Eugene