A struggle to get my hard earned money – and clueless staff do not know how to help!

<p>I was sent Euros on Monday to my cheque account. After countless calls, the bank finally picked it up on Friday (I called). I then confirmed details with the Global department and was told the Processing department would call me, of which they did in the early afternoon to agree on the exchange rate. I was advised (by Lydia I think her name is) that the funds would reflect the same day. I called the cheque department as I knew my account was overdrawn by about R100 (I had been out the country for months and was not using the account) and I spoke to the Cheque department people and they confirmed that as soon as the money reflects, it will tally up but I won't be able to withdraw as my account is "dormant". I asked how do I lift this dormant status, I was then told I should go to a Nedbank branch so they can lift it. After checking my balance in the late afternoon, I saw that the money is showing on current balance and not my available balance. I then headed to the bank, they lifted the dormancy status, my account now active and then NOTHING. People from the call centre, global sends me to cheque and back and forth. Processing is already closed so I resolve to call 8am, the next day (Saturday). I call the processing department and Shereen advises me that they had to manually transfer cause the account was dormant (I was almost freaked out cause apparently the funds were sent back, I was about to give my piece of mind because no one called me to further advise what is happening but alas, the funds werre there, transferred, but not on available balance - seeing from internet banking). I head to the Centurion branch again on Saturday morning. Global was sending me to Cheque department and so on. No one knew what in the world to do. I then decided to see the consultants at the bank, and basically, I spent the entire morning and afternoon (bank closes at 2pm) at Nedbank Centurion because no one knew their job (from the call centre, global, FCR and cheque departement). The only person who seemed to care was Alysia (the team leader at Centurion ) as she helped to keep me calm and see what best to do. She expalained to me and all the consultants we spoke to on the line that they at the branch cannot clear the funds cause the mandate was done with years ago!!! I had to leave the bank when they saw how upset I was and we were not going anywhere, they resolved to give me all the cash and when it does (I don't know when) refelct, it will balance? NOW, the money that was transferred does not match with the agreed exchange rate/rand value. This is another problem. Nedbank, I need this resolved by this coming week as I would like all my money so I can finaly leave Nedbank. Alysia (the team leader) even remembered me as this is not the first time I have to fight to get what is mine - my money, when it comes to receiving international funds. Resolve this. Wayne, Kagiso and Ntokozo (I didnt get their employee numbers) are absolutely clueless about what is going on at Nedbank. Ntokozo's senior or something had the nerve to call me back and yell on the phone, to Alysia and I as she was only concerned that I will report on HelloPeter, unfortunately I did not get her name. Teach your people please. And lastly, someone who knows how to solve this, please call me so I can get the correct amount credited into my account and so I can leave this bank. </p>