A simple request...3 phone calls later, no results

I requested a tax certificate for both of my 2 bonds with Nedbank. I received one in perfect order. The tax certificate for the second bond had headings on the page only with no financial information. Since you cannot reply to emails, I had to make a second phone call to get this certificate. It was sent to me again but the password I was given to open the document was incorrect. Phone call three to speak to a manager. Still waiting for the immediate return phone call to resolve it.<br> Pathetic! A simple request - is this what my bank fees pay for...because *********** staff cannot get it right the first time, so they need to repeat the same task three times????<br>