****a Shop service by Nedbank

I app**** for a American Express Card around the 14 December 2020, got the pre-approva under Reference Number Fl***. I was requested to send additional documents to ***, which I did.

Till today the 27 December 2020, Nedbank has not had the decency and respect to respond. When you call the call centre they transfer from Peter to Paul, and in the end because they don't know what to say, they infer that the documents have not been received, yet I have acknowledgement of receipt from Nedbank.

Now the level of professionalism leads me to believe that Nedbank is runned like a ****a Shop, with the agents who act on their behalf not knowing what they doing.

Does a trusted brand like American Express even know the level of incompetence of these woulda, coulder, shoulders, have damaged their reputation.