****a shop Nedbank Wonderpark Branch

After opening a account online I was advised to go to the nearest Nedbank branch to do bio metric because they have booked a banker for me at the branch who assist me , I then went to Nedbank wonderpark at around 8:20 am on Saturday the 14/09/2019, There were 2 customers in front me and after 35 minutes I asked the lady who seem to be Manager to assist as I feel I waited long she said to me I will be assisted because there is only 2 staff members handling my opening of accounts , minutes later I was called by another lady to be assisted , everything seemed ok and after processing my application she suddenly told I am going to be angry because I don't have a CIS and unfortunately since it's a weekend the Department that creates CIS work from Monday to Friday she will have to send to that Department and I must come back on Monday and therefore she will not be able to continue helping me . I was very shocked to hear such and Insist that I have a bond with Nedbank I am sure I have a profile with Nedbank but the lady told me there is No way she can assist me , I was dissapointed and called the Nedbank and Spoke to Joy Mtshali who was also shocked , She put me on hold and called the Wonderpark branch to try to assist me after putting me on hold for more that 15 minutes she came back and told me that Nedbank Wonderpark will have to send my details to this CIS department and I must come back on Monday , I then went home but I the decided to try another branch then I went to Nedbank Rosslyn and explain my bad experience Preciuos Baloyi was shocked to hear what I was told and went through at Nedbank Wonderpark ,She asked if I informed the Manager at Wonderpark aboy the whole ordeal I told her the Manager was in liaison with the Consultant who was helping me and it looked liked the both colluded that they will not open an account for me maybe because I complaint about waiting long., Luckily after a few minutes I left Rosslyn with a new account opened, From my experience Nedbank Wonderpark is operating very very poor the lady who I assume She is the Manager she is not professional to start with , Secondly she was in her office on her Cellphone most of her time and the Consultant taught by Mentioning the CIS Department she is chasing me away from the Bank , I felt like the 2 thinks they own that Branch, and there was no customer centricity at all it was we will not help you and there is nothing I can do about it, Yet at Rosslyn I felt much better and I was assisted without any hustle , Please if you want Nedbank to be taken seriously remove those 2 bad attitude people because they will harm your business.