A SHOCKING AND UTTERLY DESPICABLE EXPERIENCE WITH OPENING A BANK ACCOUNT!!!!

On the 9th of January I opened a Nedbank Platinum account at the Mall of Africa branch, I was told I would receive my card by the 13th of January. I went back on the 14th and was told I should wait for an sms which will provide me with a pin I would use to retrieve my card from their locker.

I then received the sms but it stated my card was delivered to NIGEL, I called the complaints department who then informed me they would investigate and revert, I then received a call on the 24th of January to inform me I can go collect my card from the branch and an sms issuing me with my pin for the locker.

Yesterday I went to branch, when I got there (Mall of Africa), I retrieved my card from the locker then decided to open the envelope inside the branch because of trust issues. Lo and behold, no pin was provided for me to use my banking cards in the envelope.

I then asked for assistance, the lady tried to then activate my banking app so we can change the pin by using your system. After numerous times of her trying to do this, she then informed me that she is unable to because my profile was loaded incorrectly.

To my shock and amazement after being in your branch for almost two hours, I still could not use my cards and I was issued with temporary ones. I was then told someone from their branch would call me today and provide me with feedback. NO ONE HAS CALLED ME!! I've sent an email to your complaints department and NO ONE HAS RESPONDED!!!

To say your service is HIDEUS and HORRIFIC would be an understatement.

I WILL BE CHANGING BANKS AND SHARING MY EXPERIENCE.