A real headache

Nedbank should not be able to sell prepaid electricity if they cannot ****** help afterwards. Took my money, received no code. When I phoned them they told me to phone "ESKOM" or whoever I receive my electricity from. So I phoned my municipality and they refused to help me over the weekend. I must phone back on Monday. So I have no freaking electricity and the money has been taken. What ****ty service