YB
Yaseen B

1 reviews | Active since Feb 2010

12 May 2015, 13:56

A new level of stupidity

No wonder you're losing clients by the day. I closed my account months ago and an associate mistakenly paid money into it. 15 call centre agents later and hours of my time wasted for Nedbank to tell me I have to get a new card and withdraw the money from an account that no longer exists. Given the wrong number by almost every agent and no one seems to understand the problem or how to resolve it. How is it that after verifying my information and explaining the situation that Nedbank can't simply transfer the money back into the depositors account or into an account that I specify?<br> <br> Its this level of stupidity that made me close my account and now the Nedbank nightmare is back to haunt me yet again: Complaint Reference Number: ***.....I'm waiting.....

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Replies (1)
Nedbank
Nedbank's reply12 May 2015, 15:15
Official
Hello yaseenburt,


We acknowledge your frustration and sincerely apologise for the inconvenience. Our service experts are investigating and will be in contact soon.

For your convenience, please note our dedicated complaint channels: ***/ ***

Kind regards

Client Experience Team