A lovely and irritating example of a "NO CAN DO" attitude

<p>Nedbank prides itself regarding their high level of client service as well as a "can do" attitude/culture. As a client of 40 years I can certainly vouch for that. However today I regrettably received service on the exact opposite side of the scale when I went to collect a bank card from Nedbank Somerset West. Apparently Nedbank's system flags that a client needs to be re-FICA'd every time a client avails of a new product. In my instance Nedbank recently approved a building loan for me. When I went to the bank today to collect my card (the only time I still need to go to a branch), I was told that I can't get the card until such time that I have been re-FICA'd. I advised Bea Robb who assisted me that at the time I app**** for the building loan I provided Nedbank with all relevant FICA documentation and that she must please give me my card.</p> <p>She said something to the effect that the the system ruled and that no human being can over rule the system or use their initiative against the system. This is my words not hers but that is exactly what it boiled down to. After +/- 30 minutes I tried to avail myself of the branch manager a Mr Nelis de Necker as the FICA act is in place to was introduced to fight financial crime, such as money laundering, tax evasion, and ********* financing activities. As I have a dedicated personal banker and my banking activities stretch 40 years I knew that Mr de Necker will use his initiative to authorise the release of my bank card as he is human and the system is not. On the contrary the man watched me from behind glass and did not bother to come and introduce himself like branch manager's of yester year did. He merely instructed Bea Robb not to hand over my card. That is when I more or less stormed out of the bank.</p> <p>Has Nedbank become a bank where the system rules and not even well paid branch manager's can use their initiative? I will make sure that i do not avail of any more Nedbank products so that the system can't rule and aggrivate me. Does any-one understand what FICA is about? Read Gupta.</p>