A loan that was supposed to be closed a year ago still active? No feedback received at all.

Good Day

Last year I completed the necessary forms and included documents and was advised that while everything is being processed I should continue paying R200 a month and once everything has been resolved that I will be reimbursed.

It is a new year and still my loan account has not been closed, I have even completed the application forms for a 2nd time and still not received any feedback.

Our company liquidated last year already, all the attorney letters and documents has been sent, our attorney also informed us and this message I carried over that in the even that you would like to further confirm that you are most welcome to give him a call.

Does it take an entire year to process the same forms?

I need someone to give me feedback as to what is happening on my account, why am I still seeing that the insurance is paying this loan?

Also, I would like to get the Ombudsman contact details, if this is not resolved before the end of this month I will escalate it to both the Ombud as well as inform the attorney who handled our company liquidation.

This is the worst service I have ever received, no communication at all or concern about your customers, but when you needed to sell a product you were quick to assist.

Please show some urgency in getting this resolved and advise what is happening.

You will also find that in the attachment you can contact Mr Johan for any further clarity.

Thank you