A hellinsh expirience at Nedbank New Germany Branch

Today I have rxpitienced the worst treatment ever by a person working for Nedbank New Germany Branch.

I went to the branch to collect my American Express card and a two minute excercise turned into more than an hour humiliating expirience. I arrived at the branch with a snaking queue outside and a man with a name Theesen was in charge of the queue outside. I asked if I am required to him where I should go to collect my card. My understanding is that this should be a quick and painless expirience but he said I must join the queue. I obliged as **** as I am as I am coming from my dialysis which makes me weak. I joined the queue sitting on the edge of the shop next door whilst following the queue. I did this which too more than 35 minutes until I was right at the door and there were 2 more customers ahead of me.

Outside the bank there's a water meter where I found some comfort and sat on it. I don't know if its because I look stupid or what but Ive observed how this man treated customers to the bank. The customers were asked standard questions which are done everywhere bylut how he responded to them when he couldn't hear clearly what they were responding to him.

After observing this he left the queue and cake back to tell me that I must move back because I was not social distancing and according to my small mind I was apart from the next person and I wouldn't risk my life getting closer to people as I know I am weak and have been working from home since the first lockdown. I don't go out I don't go anywhere and by chance today I took time to go and collect my card at this branch because it was sent there. If I knew I wouldn't have used this branch where this man who treated customers as if they are illeterate and who don't understand that there Covid and as if this only apply at Nedbank. Everywhere you go you are treated with common courtesy but when I'm belittled in front of people by someone who behaves as if he owns Nedbank back chats you and goes in out of the bank blow things out of proportion.

This man went inside called security whom I explained to how everything started and that I was sick hence I was sitting down since I arrived. The security guy was very professional he went inside the bank brought a chair for me to sit and I continued being in the queue. The man totally disregarded me only coming back to say I must not scream at him and finally went inside the bank and then out of nowhere two armed response security came to the bank and met him outside. He went to them and spoke to them and pointed at me. One of the security guys cake to me and asked me what was wrong and I explained what transpired and that they can liaise with the security inside the bank who even gave me the chair to sit on it outside the bank as I am sick and weak. The armed response guys said thats not what they were told hence they responded as if someone was threatening the people and staff. I had not even entered the bank at all. I even requested that at least I give them my ID so that they can give me my card outside the bank since this man was refusing to even write my name as per Covid protocol. 3 people went in ahead of me because he was showing me that he has the power to stop me from entering the bank and I wasn't demanding that simple because I refused to go back as I was sonlck and there was enough space whead of mea if he had been proactive by moving people to go forward we wouldn't have had such a commotion.

This man as I was told later that he is a Manager of that bank and when speaking to other staff they alluded to the fact that finally somebody has challenged him. I spent more than an hour outside the bank and only took 2 minutes to get my card.

The way I was treated by this manager and belittled in front of people by someone I would think represent this company makes me think twice about ever going to that branch again. I will never set foot in that brach again and will request to move my account to Nedbank in Kloof where I stay. I think this manager lacks interpersonal skills and has a lot to learn in terms of how he treats customers and also how he treats people who aren't of his kind. At my age I don't think I need someone to scold me and talk to me as if I am stupid and illeterate and show me he has powers to do as he please simply because I am there to seek some assistance. I really don't go to banks and I do my banking online mist of the time.

I sincerely hope that this will be investigated as I am willing to come forward as this is not just a complaint and zi surely will pursue other means to have this addressed otherwise I will escalate it to the highest office to find relief and have this addressed.

I will never set foot at Nedbank New Germany ever. It's a waste of time. I don't understand why do we have the same queue for everybody who come to simply collect a bank card with people who are there to apply for other services. It is a waste of time. I wasted more than an hour in the queue outside the bank and treated like *******, had people go before me who came after me and all this was done by a manager with no vein of how to treat customers with dignity and had armed response called to me for something that could have not even escalated to where it ended.

I really demand justice as I felt very small and undermined