A Happy Client

Nedbank is exceptional. I encountered a significant issue with my account and was tempted to cancel it. I even sent an email to the complaint department after speaking with their call center agent who mishandled my query. The agent even refused to disclose her name and dropped the phone on me.

However, after sending a complaint email, I received a call from a lady named L. Kunene, and wow! I didn't realize that there are still employees who take their job seriously. This lady is truly remarkable; she treated me with utmost professionalism. Initially, I was furious, but she managed to diffuse the situation.

I felt like the sole client at Nedbank.

I am considering transferring my salary to them.🙂 In fact, I will definitely do so. If this is how they handle customer queries, then there is no need to search elsewhere.

This lady deserves recognition or a promotion of some kind. Keep up the excellent work.

Nedbank, continue to educate your employees like you did with Mrs Kunene