A ***** case that was handled poorly

Item: Nedbank
Rating: 1
Author: Allan N

Nedbank gave me extremely poor service for a ***** case were 12 900 was taken from my current account and I reported the incident on the 26th and the investigators only started working on the case on the 1 of august. I expected far better service since I am a member of private wealth group but the level of service and tone i got from the lead investigator was rather poor and I felt my cry fell on deaf ears. If I can't trust me own bank to have my back who can I trust?

Helpful (0)

Replies (3)

Nedbank's replyOfficial

01 Aug 2018, 10:22

Dear Allan Ntsako Ngwatle

Your concerns have been noted and a resolution manager will contact you to discuss the way forward.

Kind regards

Client Service Support

Nedbank's reply01 Aug 2018, 10:22

Official

Dear Allan Ntsako Ngwatle

Your concerns have been noted and a resolution manager will contact you to discuss the way forward.

Kind regards

Client Service Support

Allan N's updateReviewer Update

01 Aug 2018, 13:26

The only response one gets is a automated system reply ?this concerning

Allan N's update01 Aug 2018, 13:26

Reviewer Update

The only response one gets is a automated system reply ?this concerning

Allan N's updateReviewer Update

04 Aug 2018, 15:34

Nedbank needs to understand that if one can't trust his own bank who can he trust. Every time you can the ***** department the seem to not even have an answer for u.

Allan N's update04 Aug 2018, 15:34

Reviewer Update

Nedbank needs to understand that if one can't trust his own bank who can he trust. Every time you can the ***** department the seem to not even have an answer for u.