A bank where back end makes a mistake and expect the front of the line to come up with a solution.

My Nedbank account has been inaccessible since the 25th of November and today the 2nd of December, I still can't make payments. This has been costly in every aspect and there is no answer as to why things are like this. After 11 years of banking with them, without someone offering the best information on investments or what best options can serve you as a customer till recently, this is the cherry on top. I have been to the bank countless times, called customer service for a long conversation each time, standing for hours in the banking hall and reinstalled the app numerous times. Nothing works.

I wrote a complain on the app and a lazy person responded with a computerized answer, saying they couldn't locate my displayed name and I should use the app to communicate. And the app I am having an issue with, I should use it to get assistance? I had to tell customer service about the system not working because they had no idea. My case was escalated when I called on the 26th of November and it was confirmed on the 27th of November that it was escalated. I am still waiting for results, in the meantime I take trips to the bank daily because the bank has no direct land-line to the branch.

While the manager at the Waterfront is doing the best she can, with whatever little information she has, I am still in a situation.

I expect better and I want better than this NEDBANK. This is unacceptable in this day and age.