A bank that takes your money and doesn't take your money seriously

I am beyond frustrated with the complete lack of service and accountability from Nedbank. I’ve been trying to get help since April 2025 after I noticed suspicious and clearly *****ulent transactions on my account. These payments had references like “Uber” and “ABSA” – companies I’ve never used my card at. I only use my card at Nu Metro Cinema, so it’s obvious someone else is making these transactions.

At first, it was small amounts like R10, happening several times a day, but now it’s increased to R50 per transaction. For example, R50 went off on 24 June 2025, again labeled “Uber”. I now avoid keeping money in my account just to protect myself from these deductions. This is ridiculous – why do I have to protect myself when Nedbank should be protecting me?

I went to the Canal Walk Branch in April and filled in a card dispute form. Then I was told to email the form again, which I did on 09 May 2025. And since then? NOTHING. No updates. No urgency. I’ve had to constantly follow up and chase Nedbank for answers – as if I’m doing them a favor. It's honestly shocking how lightly they are treating a case involving *****.

This experience has been nothing short of exhausting and unacceptable. It’s been months, and Nedbank still hasn't resolved the issue or refunded me for the money that’s been ******. Why am I being ignored? Is this how Nedbank treats their clients?

I’m posting this here because I’ve had enough. I want immediate feedback, my money refunded, and this matter resolved urgently. I will not let this go unnoticed any longer.