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Makgopole M

1 reviews | Active since Jan 2017

30 Aug 2018, 08:48

A bank that shares your business with the world

Nedbank does not understand confidentiality. I have a vehicle account with them which has a due date on the 28th.on the 29th I was called on my cell phone and humbly requested to be called back because i was about to go into a meeting. The same day they called my office and spoke to a colleague and revealed my confidential information. How does a bank that is supposed to keep customer s information confidential do that. When I walked in the office after my meeting my colleague told me Ned bank called n I must pay my vehicle. Gave me message with a reference no and amount. How can I take this further. I want to teach them the power of POPI. Customer information is confidential n can only be revealed to customer. How should

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Replies (1)
Nedbank
Nedbank's reply30 Aug 2018, 08:54
Official

Dear OratilwePalesa

Thank you for raising your concerns with us. We at Nedbank continuously strive to provide great banking experiences. A Resolution Manager will contact you to address your concerns.

Kind regards

Client Service Support