9th time complain for same matter

Hello <br> <br> I have been facing this problem since i opened a account with Nedbank <br> <br> After several complain, still narrative not been typed<br> , as a solution ,i was been told by Pamela, to inform teller to type narrative, each and every time we deposit<br> <br> Now we been doing that , we have complained the same matter , with branch name and name of the teller, <br> till today no one can solve this problem <br> <br> today 18 Dec , we went to Alberton Branch , made 4 deposits, Teller was Thulani Mthembu , after telling him to type the narration, he refused profusely , I cant understand, my next teller could manage to type the narration, why only my account , i am facing this problem <br> <br> Last month, Paris from Nedbank came to visit me, and informed me , I have to pay extra for typing the narrative, this is the only bank, who has this kind of charges, we must pay for deposit book, no other banks charges this, then we must pay for typing the narration, no other banks gives this kind of service <br> <br> Finally, Denishree, was our relationship manager, she resigned in Sept ,since then no one has bothered to contact us, its been 4 months <br> <br> Mr CEO - Can you please intervene,