9 weeks to NOT make a phone call or give a refund

Over 9 weeks and yet again Nedbank refuses to communicate, send an SMS, e-mail or even a smoke signal to inform me of what is happening with a ***** case. I follow up and am told that it is a different department that has not refunded me and to wait a further 7 working days... Then if it DOESN'T HAPPEN, to call again and wait another 7 working days. Honestly? Par for the course with Nedbank! Every time someone on your end ******s something up the customer must wait the FULL time again, no regard is given to the fact that your stuff ups impact lives. Disgusting service as per usual.