9 Weeks to investigate *****ulent activity.....and can't contact ANYONE in ***** department

They're only getting 1 star because I can't give them 0. Please, PLEASE do not bank with Nedbank. They have the worst service, transferring you between different departments and no one has an answer. Waited for up to an hour because they kept transferring me. It has been 9 weeks since someone was able to clone my card and still take out money even after I had blocked the card after the first *****ulent transaction. I was left with R0 in my account on the 7th of the month......and they had ZERO empathy. Please please please, I urge you not to bank with them. They don't care about keeping your money safe unless you are investing millions with them. I have sent numerous emails, opened up a case with the police, and yet there is still no urgency on their side. HOW can someone still manage to use a cloned card to wipe me clean - no money ...... after I blocked my card? NO ONE at Nedbank has any answers and they keep moving out the investigation dates. It started with it would take 1 month, then it was 6, now it is 9 ........ where does it end? INSIDE job I am sure of it. ALSO 9 weeks? How many ***** cases are they investigating, that is also not a good sign!