87 Days and counting for Nedbank FICA us

Nedbank say \Make things Happen\" and say \"FICA takes 48 to 72 hours\".<br> We have a Trust that owns a property - Bonded to Nedbank but bond was fully repaid in 20016.<br> The Trust is small and simple - SA Registered - SA Assets and 3 Trustees - All SA Residents.<br> We sold the property so we want the bond cancelled please.<br> It took Nedbank 27 days to work out \"Can't do because we need FICA\"..<br> It took me 2 days to get the FICA stuff handed in.<br> Took Nedbank 11 days to say we want more documents.<br> Then we went into a cycle where Nedbank takes between 10 and 14 days to reply to anything.<br> And circulates my documents amongst ten (yes I have 10 Names) staff .<br> Each time they eventually get back to us, it is \"more docs