8 Months to add an account to Internet Banking!

This fiasco goes back to October of last year, where I had my profile updated with my new Australian address and cell phone number. This was 'FICA'd' at the ST Georges Mall Branch, Cape Town.<br> In late November, the old Credit Card profile was removed from Internet banking (not at my request). On querying it, I was informed it was due to the card expiring in February 2015 (??!), and that they would re-issue the new card.<br> The card arrived in early March. So far, I have approached my 'relationship banker' in Table View Cape Town, Nedbank St Georges Mall, Nedbank Gardens Centre (where I have a signed Waiver and Indemnity iro telephone, fax & email) and the complaints division. <br> I even approached a contact I was given at Nedbank Private Wealth in Johannesburg, who re-informed Desire Swanepoel of this problem. Needless to say, nothing has happened.<br> Really, how difficult is it to reinstate an account on my Internet banking profile??<br>