NM
Nicholas M
1 reviews | Active since Jul 2015
02 Jan 2016, 12:19
8 days later and bank account still not closed
Went to the Centurion branch on 22 December 2015 to close our Nedbank account and requested the funds be moved to a Standard Bank account. We were advised that the funds would be transferred within 48 hours. On the 28th, after still not receiving the funds, we went into the branch again. We were advised that they made an error in processing the EFT and that it was corrected and we needed to wait another 48 hours. It's now the 2nd of Jan 2016, and we have yet to receive our funds. We are now in the branch for the 3rd time to get information on what is going on. We have been waiting for over 40 minutes to be assisted. Will never bank with Nedbank again.
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Nedbank's replyOfficial
04 Jan 2016, 07:43Hello nmartins,
We note your frustration with the fact that your complaint has still not been resolved. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.
Kind regards
Client Experience Team
We note your frustration with the fact that your complaint has still not been resolved. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.
Kind regards
Client Experience Team
Nedbank's reply04 Jan 2016, 07:43
Official
Hello nmartins,
We note your frustration with the fact that your complaint has still not been resolved. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.
Kind regards
Client Experience Team
We note your frustration with the fact that your complaint has still not been resolved. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.
Kind regards
Client Experience Team