8,4071E+12

I called in to change my debit order date and got confirmation that the debit order will not go off but to my surprise it went off and I incured bank charges. I was on the phone trying to get a refund for the bank charges and was sent from pillar to post. Ernest from the collections dept asked Princess to contact me and he also promised to follow up with me on Thursday, its Saturday and no one has called to assist me. And to think that I was considering switching to Nedbank...