7th complain for not wanting to type the narrative

Hello <br> <br> <br> MR CEO , Hope you take my complain seriously , <br> <br> it is about narrative , which we need to type in every deposit <br> <br> this is our 7th complain , and we still battling , with inefficient service from nedbank <br> <br> my staff went to alberton branch to deposit some money on Friday 30 october , Amount R 1299.60 and R 4095.56<br> <br> and Imran specific told the teller to type in the narrative , teller was Thulani Mthenbu , but teller refused bluntly, and he didnt type in the narrative at all <br> <br> can anyone please explain why are they not typing the narrative <br> <br> First we were told when we go deposit we must tell each and every teller to type in narrative, now we are giving the same instruction to all tellers, but tellers with their attitude are not following the instructions<br> <br> please advise, what next <br> <br> <br> <br> <br>