7 people and NO RESOLVE ending with Monique Moster

31 minutes of a landline call and my precious business time. Yesterday my Amex card was used **********ly...instead of the guy spelling out which account it was (I have two Ax cards) he gave me last 3 digits only and I cut up the wrong card. This morning I transferred R36k into it, being payment for a clients ticket. The money reflected in the '**********' AX account which I put it into, in error. then they tried to issue the ticket and it came back 'credit denied.' and then BOOM the money vanished off my card. been trying for 32 minutes and speaking to SEVEN people who simply keep passing me on...in a vain effort to 'find' where that R36k just vanished to. Ended with Monique, telling her my story for the SEVENTH TIME and she ends up putting me back to the reception. I told her, 'take my number and call me back I WANT THIS TO END WITH YOU and get resolved.' true as god, back to reception, no resolve, no word from Monique and R36k 'missing' and the ticket HAS to be issued today or it expires. my client trusted me, I trusted Nedbank....sort this out ASAP please, not what I expect from my bank.