7 months to change statement frequency

For 7 months I tried to change my statement frequency from daily to monthly. I called Nedbank's call center, used their online chat feature, and visited my branch to speak to my business banker face-to-face. No one at Nedbank was able to assist me for 7 months. Everyone I spoke to referred me to my business banker; the business banker who told me she couldn't fix the problem.

The issue was finally resolved yesterday after I sent an email to my banker and copied MoneyWeb and the FSCA.

Thinking of opening a business account with Nedbank? Don't!