7 Calls to make arrangements

Good day<br> <br> I have been calling Nedbank from 8 this morning and finally got helped at 3:40 eish. I'm at work so I can't call every 5 min.<br> <br> I wanted to make arrangements regarding the debit orders going off as there was no money in the account a that the money would be paid in by Wednesday. The lady told me the I was to late and should have called before 3PM to make arrangements. Now Nedbank will add bank charge for about R 500 AGAIN. to my account.<br> <br> 7 times I called no one could help me. When I got to the right person she said she cant help me because i'm to late. Why are not helping your client?? Why am I struggling to get service from Nedbank??<br> <br> This is not the first time I got bad service and this is the second time this happened with Nedbank in 2 months.<br> <br>