1 reviews | Active since Sept 2014
6TH TIME - WASTING MY TIME
AFTER MY NEW CHEQUE CARD HAS BEEN DELIVERED ALMOST 2 MONTHS AGO, I HAVE WASTED 6 LUNCH TIMES WHICH IS TOTALLING ALMOST THREE AND A HALF HOURS... ALL THAT I DID DURING THIS TIME IS STAND IN A QUE AND WAIT WHILE THE LAZY STAFF STAND AROUND AND CHIT CHAT, OR TAKE THEIR UP MOST TIME TO HELP ONE CLIENT. PLEASE SENT YOUR STAFF FOR SOME TYPING LESSONS, MY 6 YEAR OLD CHILD TYPES FASTER.<br> <br> EVERYTIME THERE HAS BEEN EITHER 3 OR 4 CLIENTS IN FRONT OF ME AND EVERYTIME I HAVE TO TURN AROUND AND COME BACK DUE TO A LACK OF SERVICE. <br> <br> MUST I PUSH IN FRONT OF EVERYONE WHEN I GO AGAIN SEEING THAT THE WAITING PERIOD WILL BE GOING TO 4 HOURS THEN???<br> <br> THEIR SO CALLED 59 SECOND GREETING & ACKNOWLEDGE, DOES NOT EXIST! IF YOU ARE ASKED HOW THEY CAN ASSIST DURING STANDING IN THE QUE (BEING THERE ALREADY 20 MINUTES), THEY LAUGH AT YOU AND TURN AROUND - AT LEAST THIS ONLY HAPPENED ONCE. THE OTHER 5 TIMES, NO ONE EVEN GREETED AT ALL.<br> <br> THE MOST TERRIBLE BANK IN WITBANK!!!!<br> <br> PS : THIS IS NOT THE FIRST TIME THAT I HAD PROBLEMS WITH THIS SPESIFIC BRANCH. <br> <br> YOU ARE GIVING NEDBANK A BAD NAME!!!
It is not our intention to cause you any further distress or inconvenience. We definitely take your concerns to heart and a resolution manager will contact you about the way forward.
Kind regards
Client Experience Team
It is not our intention to cause you any further distress or inconvenience. We definitely take your concerns to heart and a resolution manager will contact you about the way forward.
Kind regards
Client Experience Team
