6 weeks waiting to get a bank guarantee finalised for renewal rental contract, DISGUSTING !!!

<p>I am the owner of Noise Boys Hatfield branch in Pretoria.</p> <p>Around the 26th of April I went to Nedbank Silverton branch to apply for new bank guarantee for the business lease renewal rental contract. I am disgusted by the level of incompetence, getting the feeling that the staff assisting me does not know or understand what is to be done. </p> <p> </p> <p>We as the company signed the new lease agreement as effective from the 1st of June 2017 and am currently in the 2nd week after the start of the new agreement. We are liable for R 1,000-00 penalty / week that the bank guarantee is late. So far we are R 2,000-00 liable for penalties and who knows how much longer and more penalties is to come.</p> <p> </p> <p>The guarantee is not even a loan from the bank, it is our own money which is invested with the bank and all that needs to be done is to cede the guarantee amount to the lessor.</p> <p> </p> <p>We are almost 20 years clients of Nedbank, about ready to give up and look for greener pastures.</p>