6 MONTHS AND NO RESOLUTION

I was advised by Nedbank that I had missed several payments on my credit card since Oct 2015. I checked my transactions and had proof that I had indeed paid my monthly installments for the periods they said that the payments were missing. So I first went to the branch manager at Fish Hoek who referred me to the customer service centre. Here I was passed from pillar to post until I complained on Hello Peter due to lack of service and response. I was then contacted by Nedbank and assigned to Moffat Khosana.<br> <br> Mr Khosana has failed to attend to this matter and repeatedly asks me the same questions and nothing has been resolved in 6 months!!! All I need to know is the amount I owe (excluding the missing payments that I have proof that I have paid). I have asked so many times without any results. It was finally passed to the Legal Department where I again explained the situation with Mr Khosana and I was passed back to him!! I begged not to be passed back to this inefficient individual but the legal department insisted. I receive around 15 calls a week from your call centre asking me to pay my account and it feels like I am getting seriously harassed.