6 months and my bond still not approved

It has now been six months since I app**** for the refinancing of my bond and Nedbank is still asking for information. After three months I get a sms that they need more information and that they will call me, I am still waiting. After I called them to find out what is going on, I supp**** them with the necessary documents. I have not heard anything after that. Yesterday I have sent an email to follow up again. Today I get another sms that they need more information. This is absolutely rediculous. Do they only act if I ask questions. They advertise that a new bond is approved within 48 hours. Really? I am sick of this bad service and incompetence.<br> <br>