1 reviews | Active since Mar 2009
6 month battle to get them to pay back money ********ly taken by them...and still ongoing
<p>All started in February this year when I saw a debit order of R156 went through my bank account. I went to Nedbank Waterfall Mall in Rustenburg to get it reversed. I was told it was taken off of my account by card division and it is a "technical error" which will be corrected immediately (Ref ********** 7). It never was reversed and just kept on going off every month. So, I went to see my small business banker at Rustenburg Square (Wiseman) who took all the copies of my bankstatements and reference number and promised to sort it out. A month already and no feedback or correction of the "technical error". I have been a client of Nedbank for 26 years and now I have moved all my accounts to another bank. Still the debit order goes through and out of desperation I transferred all my available funds to my new bank, just to be charged R130 for unpaid magtape item!</p>
Dear Elmare.
We note your frustration with the fact that your complaint has still not been resolved. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.
Kind regards
Client Experience Team
Dear Elmare.
We note your frustration with the fact that your complaint has still not been resolved. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.
Kind regards
Client Experience Team
Thank you Merlilynn Peters from Durban Regional Head Office who assisted in the most professional manner and kept me updated on everything!! She arranged a refund on the money. Merlillyn.... Nedbank can be super proud to have you on their team. Thank you!!
Thank you Merlilynn Peters from Durban Regional Head Office who assisted in the most professional manner and kept me updated on everything!! She arranged a refund on the money. Merlillyn.... Nedbank can be super proud to have you on their team. Thank you!!
