5th month in waiting for PROOF OF PAYMENT!!!

I app**** for and received a Student Loan from Nedbank in January. When my school asked for Proof of Payment, I was sent a screen shot of the transaction which my school could not accept- obviously. I have lost count of the number of emails I have sent and the amount of pressure I tried to apply to get the damn proof of payment!<br> <br> Its May now and still no proof of payment, in the meantime I am hounded every single month for installments for a service which ultimately has not been delivered to me- if my school is not recognizing any payment of any school fees in my name. Over and above that, I am being charged late payment fees by my school for the Bank's failure to provide an official document stating the relevant details for the payment.<br> <br> I am so exhausted. I want nothing more than to terminate the agreement with the bank and rather deal with my school directly!<br> <br> Grrrrrr it honestly cannot be that complicated!!<br> <br>