5th complaint / refuse to type in the reference

Hello <br> <br> this is my 5th complaint for the same matter <br> <br> this time we have enough evidence <br> <br> my staff went to Fordsburg Branch on Friday 23 Oct at 9.00 am , Teller was Christopher Mkhize <br> <br> he was told to type in the reference name, and teller refused<br> <br> <br> MR CEO , please intervene, i have been complaining about this matter, for the past 90 days, and i was told by Pamela to remind the teller to type in the reference and in spite of reminding, still teller refused <br> <br> i cant understand what kind of training is this , <br> <br> <br> i know the problem is your deposit book, but nedbank wont admit that , and wont even fix this <br> <br> rather we were been told to train the tellers , <br> <br> can some one please assist <br> <br> Amount R 8603.58 <br> dated 23 oct 2015 <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br>