1 reviews | Active since Dec 2016
59 second Pledge? Please!!!
<p>Went to Nedbank Lakeside Mall during my lunchbreak. Saw Nedbank has a 59 second Pledge where on on the pledges is that the will greet you with a smile.</p> <p>Eventually got to the teller. Jacquline barely greeted me, not once did she smile.</p> <p>Her attitude STINKS!!! Didn't look like she wanted to help me. </p> <p>Then I get told that Nedbank does not take 1 and 2 cent coins with deposits - and that I have to go to the Reserve Bank! This is very weird to me, because FNB takes it as long as it is new 1 and 2 cent coins.</p> <p>PLEASE take Jacqualine of your staff or give her proper Customer Service Training.</p> <p>I had SUCH a pleasant experience at Nedbank Lakeside Mall yesterday, but today!!!!</p> <p>Will never again support Nedbank!</p>
Dear Client
Thank you for raising your concerns with us. We at Nedbank strive to make great banking happen for our clients and we will ensure that our best attempts are utilized in order to resolve your complaint as timeously as possible. However in order for us to be able to achieve our objective the following information is required:
Your identity number
Your account number
Your contact details
Alternatively you may email the required information to email: ***
Kind regards
Client Experience Team
Best regards,
Dear Client
Thank you for raising your concerns with us. We at Nedbank strive to make great banking happen for our clients and we will ensure that our best attempts are utilized in order to resolve your complaint as timeously as possible. However in order for us to be able to achieve our objective the following information is required:
Your identity number
Your account number
Your contact details
Alternatively you may email the required information to email: ***
Kind regards
Client Experience Team
Best regards,
Dear Mr Dippenaar
We refer to your Hello Peter complaint that has been registered under reference number # CCM *** and wish to advise that your concerns relating to the service from the staff member at the Lakeside Mall branch has been addressed in line with our internal process. Once again we apologise for the inconvenience caused.
We trust that the above is in order and thank you for allowing us to intervene and provide feedback regarding your complaint.
Should you be satisfied with our intervention it will be greatly appreciated if you would convert your complaint status.
Kind regards
Merilynn Peters
Best regards,
Dear Mr Dippenaar
We refer to your Hello Peter complaint that has been registered under reference number # CCM *** and wish to advise that your concerns relating to the service from the staff member at the Lakeside Mall branch has been addressed in line with our internal process. Once again we apologise for the inconvenience caused.
We trust that the above is in order and thank you for allowing us to intervene and provide feedback regarding your complaint.
Should you be satisfied with our intervention it will be greatly appreciated if you would convert your complaint status.
Kind regards
Merilynn Peters
Best regards,