50 Days Without Resolution – Shocking Service from Nedbank Private Clients

I am writing this complaint out of sheer frustration and disappointment with the way Nedbank Private Clients has handled my account. It has now been 50 days since my initial complaint on 17 June 2025, and I am still waiting for a resolution to a critical issue affecting my account’s security, accessibility, and functionality.

After discovering that my mobile number had been removed without my consent and that my Nedbank ID had been suspended, I immediately contacted my banker, Amoray Jooste. I was forced to go into a branch to re-link my number, which is completely unacceptable for a private client.

Shortly after that, I found out a ***** hold had been placed on my account, again with no prior notification or proper communication. This has caused enormous stress and inconvenience, especially considering that I am travelling abroad next week and need full, unrestricted access to my account.

In the last seven weeks, I have received no meaningful updates and no resolution. Despite several attempts to reach Amoray, including today, there has been no response. This morning I spent over 30 minutes on a call with Private Clients, only to be told that another escalation email was sent. This is the same process that has already failed to deliver any results for nearly two months.

The disorganisation, lack of accountability, and poor communication I have experienced are absolutely unacceptable.

In comparison, FNB Private Clients has provided consistently professional and responsive service. At this point, I am seriously considering moving my entire banking relationship, as Nedbank has lost my confidence.

I demand urgent action from senior management and a full resolution to this ongoing issue.