5 days WAITING for feedback on loan application

Went to Nedbank Eastgate Branch last week Thursday 30/7/2015 app**** for a personal loan went back and called on Monday 3/8/2015 to find out if everything was in order as nobody came back too me , then went back again and called on Wednesday 5/8/2015 the consultant told me everything was in order she is just waiting for them to release the money and she would call me at 14:00 the same day which I never got , went to a different branch today only to find out I need to supply another Settlement letter from Capitec which I initially did , so again I gave Nedbank the settlement letter today 7/8/2015 ,so do this mean I'm going to wait another week for them to get back to me ? This is the main reason I left Nedbank in the first place because of bad service ! My initial visit to Nedbank on Thursday was to close the account that was sold to me as the iinformation I got was incorrect only to get more bad service !