5 Days, Multiple Calls, Still No Access to My Funds — Nedbank

No star - I'm extremely frustrated with the level of service I have received from Nedbank regarding an international funds transfer. It has been 5 days since I accepted and accounted for the transaction, yet my funds have still not been released. I have submitted all required information explaining the reason for the funds, called the customer centre for clarity, and even contacted the authorisation team directly ,yet not a single person has been able to give me a straight answer or resolution. This is completely unacceptable. These are legitimate funds. The lack of communication, accountability and urgency from Nedbank is deeply disappointing. I am requesting that this matter be escalated and resolved immediately. I expect a response with a clear timeline for the release of my funds.